Lavora con noi

Sede di lavoro: Torino/Milano/Bari

MetLife Europe d.a.c., multinazionale assicurativa, è alla ricerca per il Dipartimento Sales “Direct to Consumer” di un Telemarketing Specialist. Desideriamo incontrare candidati che abbiano ricoperto posizioni analoghe all’interno di società di contact center, oppure all’interno di società bancarie/finanziarie o assicurative preferibilmente nell’ambito di ruoli commerciali o di gestione del Customer Care. Il Telemarketing Specialist ha il compito di gestire l’attività dei call-center esterni, attraverso il presidio costante dei cantieri di lavoro in outsourcing.

ATTIVITÀ

• Gestire l’attività dei contact center esterni, attraverso il presidio costante degli stessi.
• Assicurare la corretta esecuzione delle Campagne di Telemarketing attraverso il costante presidio dei contact center.
• Verificare l’andamento dei KPIs, tramite analisi dei dati e della reportistica prodotta.
• Massimizzare il potenziale dell’attività commerciale svolta dai contact center.
• Supportare la definizione del materiale e degli strumenti a supporto dell’attività di vendita.
• Erogare la formazione sui prodotti da collocare.
• Assicurare che l’evoluzione normativa di settore sia prontamente recepita dai contact center sulla base delle istruzioni fornite dal Legal & Compliance Department.
• Verificare che l’attività svolta dai contact center sia perfettamente conforme alle istruzioni fornite da MetLife e nel pieno rispetto degli SLA, compresa la verifica della tempistica e della correttezza dei report prodotti dai contact center.
• Documentare e salvare le evidenze dei Controlli periodici previsti.
• Mantenere costantemente aggiornato l’archivio della documentazione e istruzioni fornite ai contact center, relative al processo di vendita, agli aspetti normativi, nonché dei requisiti IT delle Campagne.
• Partecipazione alla validazione dei Test per il lancio di nuovi Prodotti/Campagne e/o nuove funzionalità degli applicativi informatici dei contact center fino al post go-live.

TITOLI DI STUDIO, ESPERIENZE E COMPETENZE TECNICHE

• Ottime capacità comunicative, relazionali e commerciali.
• Propensione a lavorare per obiettivi con forte orientamento al risultato.
• Elevata capacità di analisi, creazione, sviluppo e gestione di strumenti di monitoraggio dei KPI.
• Capacità di pianificazione, controllo e reporting.
• Attitudine al problem solving.
• Ottima conoscenza dei principali sistemi informatici (pacchetto Office in particolare Excel e Power Point).
• Propensione a lavorare in gruppo.
• Preferibilmente laurea in discipline economiche/giuridiche.
• Buona conoscenza della lingua inglese.

Disponibilità a frequenti trasferte sul territorio nazionale.

Per le candidature inviare il curriculum all'indirizzo email: risorseumane@metlife.it

Job Location -  Milan

Context:

This position will be part of the IT Infrastructure team of MetlLife Italy reporting to the Infrastructure Lead based in Rome.

The candidate will collaborate with the rest of team based in Rome and with other colleagues in the MetLife EMEA cluster in the management of the IT Infrastructure both local (networking\storage equipment) and remote (outsourced data center services) adhering to company standards and best practices. The candidate will be also member of projects for the adoption of new technology, new corporate software solutions etc..

The candidate will act as a supervisor of outsourced help desk services in the Milan office (30 users)

DUTIES

• Monitor/Troubleshot/Upgrade IT infrastructure.
• End users IT assets (laptop, smartphone,…) management
• Use the ticketing system and other corporate tools for incident and request management.
• Adhere to company safety and security policies/procedures collaborating with rest of the IT Infra team.
• Coordinate on site IT junior resources, vendors, etc..  

QUALIFICATIONS

• Minimum of 4 years working with Microsoft solutions and back-office systems
• Minimum of 4 years of experience with LAN,WAN, VPN network infrastructure 
• Minimum of 4 years of experience working on an enterprise level operations team
• Minimum of 2 years working on and managing IT Projects
• Proven ability to work independently and as a team member
• Good organizational, multitasking, and time management skills
• Good knowledge of Microsoft AD\Azure concepts
• Proven success in contributing to a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• ITIL\ITSM awareness
• Good English language skill

Inviare le candidature all'indirizzo email risorseumane@metlife.it

Job Title:            Legal Counsel

Job Location:    Milan

Metlife, Inc (“Metlife”) has helped generations of people around the world protect their families and finances. We are one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to our individual and institutional customers .

Role Value Proposition:

This is a great opportunity to join a dynamic legal team, providing support to the Head of Legal for MetLife in Italy.  MetLife Italy is a multichannel branch of an Irish company. As such, the role is varied, fast paced and require coordination with the central team in Dublin.  Given the strategic organisational importance of the legal team, this is a real opportunity to make a difference, to work on several projects at once and to be visible to senior management.     

Key Responsibilities:

The purpose of the job of Legal Counsel is to provide legal services for MetLife Europe in all areas and activities, including:

• Reviewing, drafting and negotiating a wide variety of contracts
• Monitoring and advising on legal and regulatory change affecting the business
• Provision of accurate, prompt and relevant legal advice counsel to internal business stakeholders across a wide range of legal matters
• Litigation management and reporting
• Supporting the Complaints Department in handling the most relevant compliants
• Undertaking legal research and monitoring changes in legislation
•  
• Supporting on project work to ensure smooth delivery of legal deliverables
• Advising on aspects of privacy laws and impact on the business, with support from the data privacy office and lawyers specialising in privacy matters

• Supporting MetLife Italy’s success in achieving its objectives
• Minimise exposure to legal risk, including the identification, management and reporting of activities or transactions that could expose MetLife to material legal risks
• Provide direction, leadership and advice in relation to legal matters for cross functional projects and business initiatives
• Develop innovative and value-adding solutions to assist business stakeholders in optimising their use of legal resources
• Monitoring relevant industry and market developments in relation to advances and best practices
• Develop effective and collaborative working relationships across the branch.
• Work with the wider MetLife group`s legal function in order to maximise efficiencies and foster alignment

Essential Business Experience and Technical Skills:

Required:

• Qualified lawyer with a minimum of 3-5 years relevant post qualification experience in private or in-house practice in insurance/financial sector
• Proficiency in English
• Experience in general corporate legal and regulatory matters, commercial law, insurance law, insurance/financial services regulation, privacy law.
• Proven background of building collaborative partnerships and maintaining internal and external stakeholder trust and confidence with outstanding communication, organisational and interpersonal skills and utilisation of these skills in advising / influencing senior level executives and team members at a local and at a wider group level
• Excellent understanding of the Italian and European legal environment and trends
• Ability to work under pressure

Preferred:

• Experience in a multi-national and cross border insurance or financial services company is a distinct advantage.

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law. We welcome applications from candidates of all backgrounds, ethnicities, genders, religions and sexual orientations.  We strive to find the best candidate for all positions and a diverse range of applicants ensures we widen our talent pool in order to achieve this.  Any applicants with disabilities and neurodiverse conditions, please do let us know about your reasonable adjustments to ensure that we can best meet your needs.

Travel

Negligible

Business Category

Legal Affairs

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.   

We ensure to reward and recognise our employees for their contributions and accomplishments at work.   We value our employees’ commitment to their work by offering a competitive and extensive compensation and benefits package. This includes 25 paid holidays, performance-based bonus, health insurance, income protection  and pension benefits. MetLife will also assist in the funding of professional fees for employees where it is relevant and aligned to your position within the organisation.  MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time. This type of subscription will not incur “benefit in kind” tax. Bring your true self to work every day, receive the development and support you need to perform at your best, opportunities to advance your career and surround yourself with likeminded people. Join MetLife.

Inviare le candidature all'indirizzo email risorseumane@metlife.it

Job Title:            Legal Counsel

Job Location:    Rome

We are looking for a Data Scientist to become part of the Product Team and work with the existing Data Experts in EMEA, to support in the construction of an easily exploitable data environment, to perform portfolio data analysis, statistical analysis and predictive modelling.

Attività

• Regularly extract data from different data sources (including web), structured data (classic database: SQL, Oracle, Cloud ....)
• Data cleansing and understanding, check coherence of data available, highlight potential issues with data, format, or information changes.
• Build, enhance, and keep the data environment up to date.
• Choose and apply the segmentation, prediction and scoring algorithms appropriate for each problem (reporting, customer profiling, appetite score ...)
• Support development and enhancement of experience analysis programs or statistical models for the applications in insurance industry (mortality, morbidity, persistency, etc.) for internal use.
• Identify and implement/test new models or solutions to tackle specific issues.
• Real time optimization of Machine Learning processes.
• Prepare and update reports, present results, and recommendations.
• Collaborate and provide support to actuaries for experience analysis, predictive modelling, and other ongoing projects.
• May be involved in ad-hoc development of reports or dashboards to support other functions or across countries, working with experts located elsewhere or other local offices.

Relazioni lavorative

Interne:

• All Local Functions
• MetLife Europe and EMEA Product team

Esterne: Reinsurers

Titoli di studio, esperienze e competenze tecniche

• 1 to 3-year relevant work experience
• Bachelor’s degree in Maths, Statistics, Actuarial Science, Finance or Economics
• Fluency in SQL, R, Python programming languages.
• Knowledge of actuarial concepts including mortality, morbidity, persistency.
• Ability to initiate and drive projects to completion with minimal guidance.
• The ability to communicate the results of analyses in a clear and effective manner.
• Very good level in statistical analysis and in predictive models
• Fluent English, oral and written.

Preferred/Desiderable:

• Master’s degree in data science, Finance, Statistics, Actuarial Science or related field
• Work experience in insurance sector
• experience with a statistical package such as SAS, SPSS Modeler, Alteryx, PowerBI
• Experience with large data sets (Big Data) and Digital (Hive/Hadoop)

Altre competenze

• Proactive approach to look for new solution for data analysis.
• Ability to quickly adapt to new methods, work under tight deadlines.
• Analytical and problem-solving skills
• Ability to work well within a team environment.